Privacy Policy for SkyDive USA
At SkyDive USA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you visit our website or use our services. We believe in transparency and want you to understand your rights and our practices concerning your personal data.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): This includes your name, email address, phone number, physical address, date of birth, and payment information when you book a jump or create an account.
- Technical Data: We automatically collect information about your device and how you interact with our website, such as your IP address, browser type, operating system, referral sources, pages visited, and time spent on our site. This helps us analyze website performance and user experience.
- Booking Details: Information related to your skydiving bookings, including jump dates, locations, and any specific requests or medical information relevant to your jump for safety purposes.
- Communication Data: Records of your communications with us, including emails, chat support, and phone calls.
How We Use Your Information
Your information is crucial for us to operate effectively and provide you with the best possible skydiving experience. Here's how we utilize the data we collect:
Service Provision & Bookings
We use your PII to process your skydiving bookings, confirm reservations, manage payments, and ensure you have all the necessary information for your jump. This includes communicating important safety guidelines and logistical details.
Website Improvement & Analytics
Technical data helps us understand how users interact with our website. This allows us to analyze trends, optimize site performance, identify popular content, and continually enhance your browsing experience.
Customer Support & Communication
We use your contact information and communication data to respond to your inquiries, provide customer support, send important updates about your bookings, and inform you about promotions or new services.
Data Sharing and Disclosure
We value your trust and are transparent about when and with whom we might share your data. Your personal information is treated with the utmost care.
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors, marketing platforms, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- Safety and Security: We may share information when we believe it is necessary to protect the rights, property, or safety of SkyDive USA, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction.
Data Security and Retention
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We also outline how long we retain your information.
Our Security Measures
We employ a variety of security technologies and procedures to help protect your personal information. These include:
- Encryption: Data transmitted to and from our website is protected using SSL/TLS encryption.
- Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their job functions.
- Secure Servers: Our servers are housed in secure facilities with physical and electronic safeguards.
- Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Key Retention Periods:
Booking-related data is typically kept for a period of 7 years to comply with financial and legal obligations. Marketing consent data is retained until you withdraw your consent. Technical data for analytics is usually anonymized or deleted after 2 years.
When we no longer need your personal information, we will securely destroy it in accordance with applicable laws and regulations.
Your Rights and Choices
You have certain rights regarding your personal data. We are committed to helping you exercise these rights effectively.
Access and Correction
You have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies.
Request Your DataWithdraw Consent & Opt-Out
You can withdraw your consent for us to process your personal data at any time. You also have the right to opt-out of marketing communications.
Deletion and Restriction
Under certain circumstances, you have the right to request the deletion of your personal data or to restrict its processing. We will assess such requests in accordance with applicable laws.
For any requests regarding your data rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
What are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
How We Use Cookies
We use cookies for:
- Essential Website Functionality: To enable core features like user logins and shopping cart functionality.
- Performance and Analytics: To gather anonymous data on how visitors use our site, helping us improve its design and functionality.
- Personalization: To remember your preferences and provide a more personalized experience.
- Advertising: To deliver relevant advertisements to you both on and off our site.
For a more detailed explanation of our cookie practices and how to manage your preferences, please visit our Cookie Policy page.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any modifications. Your continued use of our website and services after any changes signifies your acceptance of the updated policy.
Last Updated: October 26, 2023
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.
SkyDive USA
Address: Not specified
Phone: Not specified
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Business Hours: Not specified